Policy and Office Procedure


Cancellation Policy

It is very impactful when people reschedule, cancel or no-show at the last minute. This leaves an open slot that could have been filled by someone else who needs in. One of the biggest reasons you experience long wait times at doctors’ offices is because they must double and triple book to make up for the people who do not show up for their appointment. In a massage business there is not an option to overbook and remedy the scheduling issue. Each appointment time is designed for only one person.

24 Hour notice is required for rescheduling or canceling

  • If less than a 24 hour notice is given to cancel or reschedule an appointment, a service fee* may be required unless the scheduled client can find someone to claim their scheduled session time.
No Call/No Shows will be charged full session price
  • No Call/No Shows will be charged full session price. If there is a prepaid card on file, it will be punched. If not, a bill will be sent
    and the full session price shall be owed to the therapist before a session can be scheduled at BWC.


*Less than 24 hours notice given for session: 30 minutes $35/ 60 minutes $55/ 90 minutes $95


Office Procedure

  • Please silence cell phones and speak softly upon entering the office. There are multiple therapists working in the office and schedules are not mirrored. In most cases at least one therapist is in session at all times.
  • Proper draping is maintained, with every client, at ALL times. If a client is uncomfortable for any reason, the therapist should be informed. If uncomfortable, a client may ask to end the session and the therapist shall comply immediately.
  • No suggestive remarks or actions will be tolerated. The therapist shall end a session if this occurs and the full session price
    will be required.


Support for Body, Mind and Spirit